Shipping & Delivery

We do our best to process and ship orders within 1–2 business days. We don’t ship on weekends or public holidays observed in Greece, so orders placed during that time will be handled on the next business day.

During busy times like new drops or restocks, things may take a little longer — but we’re always working to keep things moving. Thanks for your patience!

All orders are checked before shipping. If any details are missing or incorrect, this may cause a short delay.

Once your order ships, most deliveries arrive within 3–7 business days, depending on your location and carrier delays.

Keep in mind that we don’t ship on weekends or public holidays observed in Greece, so any orders placed during those times will be processed on the next business day.

We work with a variety of trusted carriers to deliver your order reliably across the EU. Once your package is shipped, you’ll receive all the details, including the shipping carrier and tracking information, so you can follow your order’s journey.

Once your order ships, we’ll send you an email with a tracking number and simple instructions to follow its journey.

Heads-up: tracking info may take 24–48 hours to show, so don’t worry if it seems paused at first.

If you choose not to accept your package or aren’t satisfied with the shipment, you can refuse delivery of your order by contacting the carrier directly. Once the package returns to our facility, we will be able to issue a refund for your order.

Please note that the shipping fee is not refundable when a package is refused.

If something doesn’t look right with your order, we’re really sorry about that. While mistakes can happen, we understand this can be frustrating, and we’ll do our best to make it right.

If you received the wrong item, colour, or size, please contact us within 14 days of delivery so we can look into it. Before reaching out, take a moment to check your order confirmation email to confirm what was originally ordered.

If there’s a mismatch, email us at support@opaofficial.com with:

• your order number
• a clear photo of the item you received, including the size and packaging

Once we’ve reviewed the information, we’ll email you a free return label so you can send the incorrect item back to us. Once the return is on its way, we’ll take steps to ship out the correct item as quickly as possible.

We know it can be confusing to see a delivery marked as complete when your order isn’t there yet. In some cases, carriers mark orders as “delivered” before the package actually arrives.

Here’s what we recommend doing first:

• allow up to 2 business days from the delivery date shown in your tracking, as many packages arrive within this time
• check around your property, with neighbours, or in any safe drop-off areas
• if possible, ask your local courier or mail carrier if they have any additional details

If more than 2 business days have passed and your order still hasn’t arrived, reach out to us at support@opaofficial.com and we’ll be happy to assist further.

Please note that once a package is marked as delivered by the carrier, responsibility for the shipment transfers to them. In cases of loss or theft after delivery is confirmed, we recommend contacting the carrier directly to start an investigation. Unfortunately, we’re unable to offer refunds or replacements when the carrier confirms successful delivery.

We’re sorry to hear that your order arrived damaged — that’s not the experience we want for you.

Once an order leaves our facility, responsibility for the shipment is transferred to the carrier, and damage can sometimes occur during transit. If this happens, we recommend contacting the carrier directly to file a claim.

At the same time, our support team is here to help where possible. Feel free to reach out to us at support@opaofficial.com with your order number and clear photos of the damaged item and packaging — we’ll review the details and advise accordingly.