Question 1

How can I return or exchange my items?

Accepted Answer

We accept returns and exchanges within 30 days of delivery for items that are unused, unwashed, and in their original condition, free from odours or blemishes, with all original tags attached.

You can get started with your return or exchange here.

Please note that for hygiene reasons, socks can’t be returned or exchanged.

For further details, you can check out our full Return Policy.

Question 2

How long does the return or exchange process take?

Accepted Answer

Most returns and exchanges are processed within 2–7 business days after we receive your package. Once your return or exchange has been processed, you’ll receive a confirmation email letting you know everything has been completed.

Question 3

Do I need to pay for return shipping?

Accepted Answer

We cover return shipping only when the mix-up is on our side, like if you receive the wrong item, colour, or size — you can learn more about how this works in the wrong item section.

For other returns, such as changing your mind or ordering the wrong size, return shipping costs are paid by the customer. Keeping things this way helps us focus on great products, reliable service, and fair prices.

For all the details, check out our Return Policy.

Question 4

There’s an issue with my item — what should I do?

Accepted Answer

We’re sorry your item isn’t quite right — that’s not how we want things to be, and we’ll do our best to sort it out.

If you notice a defect or problem, please reach out to us within 7 days of delivery so we can take a closer look. To help us properly assess the issue, make sure the item hasn’t been worn or washed and is in the same condition as when you received it.

Email us at info@opaofficial.com with the following details:

your order number
the product name
a clear photo or video showing the issue

Once we’ve reviewed the information, we’ll get back to you with the available options.