Returns Policy

We want you to feel confident ordering from O!PA. If something doesn’t feel quite right and you need to send it back, no stress — you’ve got two simple options: go for an exchange for a different size or colour of the same item, or choose a refund if you’d rather get your money back. This policy explains everything you need to know about returns, exchanges, and refunds.

To keep things fair, we monitor return activity and reserve the right to refuse returns or exchanges that don’t follow this policy or appear excessive or abusive. Items returned in an unsellable condition may not be accepted.

Returns

You can request a return within 30 days of your order being delivered. Items must be returned unused, unwashed, and in their original condition, free from odours or blemishes, with all original tags attached. Once your return arrives back with us, it will be checked to make sure it meets these requirements.

For hygiene reasons, socks can’t be returned or exchanged.

When your return has been approved and processed, we’ll send you an email to let you know.

Start your return or exchange here.

Return Shipping Costs

If we’ve made a mistake — for example, if you received the wrong item, colour, or size — we’ve got it covered. We’ll email you a free return label and make sure the correct item is sent out as quickly as possible once the return is on its way.
For all other returns, such as changing your mind or ordering the wrong size, return shipping costs are covered by the customer. This helps us keep our pricing fair while continuing to offer quality products and reliable service.

Refunds

Once your return has been received, inspected, and approved at our warehouse, your refund will be issued to the original payment method used at checkout.

How long it takes to receive your refund can depend on how quickly your return reaches us. After your parcel arrives, refunds are usually processed within 2–7 business days. Once processed, it may take an additional up to 5 business days for the funds to appear in your account, depending on your bank or payment provider.

We recommend keeping your return postage receipt until your refund is completed, just in case we need it to help resolve any issues.

Exchanges

Exchanges are available only for a different size or colour of the same item. At the moment, we’re unable to offer exchanges for a different product.

We aim to process exchanges within 2–7 business days, and once an exchange is approved, replacement items are usually dispatched within 1–2 business days. You’ll receive a new tracking email as soon as your order is on its way.

Selecting an exchange doesn’t automatically reserve stock. If the item you’ve requested is no longer available when your return is processed, we’ll issue a refund instead and notify you by email.

Processing Time

Most returns and exchanges are processed within 2–7 business days after your parcel arrives with us. As soon as everything’s complete, we’ll email you to confirm whether your refund has been issued or your exchange has been shipped.

If you haven’t heard from us after 7 business days, please check your spam or junk folder before getting in touch.

Combined Returns

You’re welcome to return multiple items in one parcel only if they are from the same order. Returns from different orders need to be sent separately, as we’re unable to process combined returns across multiple orders. Sending returns from different orders in one package may cause delays or errors in processing.

Incorrect or Accidental Returns

If items are sent back to us by mistake, or if they weren’t purchased from O!PA, we’re unfortunately unable to take responsibility for them or guarantee their return. Make sure to double-check your parcel before sending it back.

Faulty Items

We’re really sorry if something isn’t right with your item — that’s not what we want for you. If you believe your item is faulty, there’s no need to return it just yet. Please follow the steps outlined here, and we’ll take a look and help sort it out as quickly as possible.

Need More Help?

If you have any questions or need a hand with anything, feel free to reach out to us at support@opaofficial.com — we’re always happy to help.